1. Introduction
At PS Global Promotions, we strive to ensure that our customers are satisfied with our services. This Refund Policy outlines the conditions under which you may be eligible for a refund for services provided by us. By using our services, you agree to the terms outlined in this policy.
2. Eligibility for Refunds
Refunds are generally not provided for services once they have been delivered or completed. However, we may consider refund requests under the following circumstances:
- Service Not Delivered: If we fail to deliver the services as agreed upon, you may be eligible for a refund.
- Service Not as Described: If the service provided does not match the description or specifications provided prior to purchase, you may be eligible for a refund.
- Technical Issues: If there were technical issues that prevented the delivery or proper functioning of the service, we may offer a refund or alternative solution.
3. Refund Request Process
To request a refund, please follow these steps:
- Contact Us: Reach out to our customer service team at info@psglobalpromotions.com or call us at +91 8619 432 417.
- Provide Details: Include your order number, details of the service, and a description of the issue. This will help us process your request more efficiently.
- Submit Request: Your refund request should be submitted within [X] days from the date of the service delivery or issue. Requests submitted outside this timeframe may not be considered.
4. Refund Processing
- Review: Once we receive your refund request, we will review it and determine whether you are eligible for a refund based on the circumstances outlined in this policy.
- Resolution: We will notify you of our decision within [X] business days. If approved, we will process the refund to your original payment method.
- Processing Time: Refunds may take [X] business days to appear in your account, depending on your payment method and financial institution.
5. Non-Refundable Services
The following services are non-refundable:
- Customized or Bespoke Services: Services that are customized or tailored to your specific needs and cannot be resold or reused.
- Completed Projects: Services that have been completed and delivered in accordance with the agreed terms.
- Third-Party Costs: Any third-party costs incurred as part of the service, such as external vendor fees, may not be refundable.
6. Changes and Cancellations
- Service Changes: If you need to make changes to the service, please contact us as soon as possible. Changes may be subject to additional fees or adjustments.
- Cancellations: If you wish to cancel a service before it is completed, please inform us immediately. Refunds for cancellations will be considered based on the stage of completion and any costs incurred up to that point.
7. Contact Us
For any questions or concerns regarding our Refund Policy or to request a refund, please contact us at:
PS Global Promotions
Shiv Bari Road, Suratgarh,
Sri Ganganagar, Rajasthan – PIN 335804
Email: info@psglobalpromotions.com
Call: +91 8619 432 417
8. Policy Updates
We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about our refund practices.
Effective Date: [01/1/2024]